Shipping policy

FloraHeal Shipping Policy

Processing Time

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day. You’ll receive an email confirmation with your order details once your shipment has been dispatched.

Shipping Rates & Delivery Times

We offer standard and expedited shipping options to meet your needs:

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 1–3 business days

Shipping costs are calculated at checkout based on your location and chosen delivery method.

Please note: delivery times may vary due to carrier delays, weather conditions, or peak demand periods.

International Shipping

FloraHeal currently ships to select international destinations. International orders may take 10–20 business days depending on customs clearance and local postal services.
Customs duties, taxes, and fees (if applicable) are the customer’s responsibility and are not included in our shipping costs.

Order Tracking

Once your order is shipped, you’ll receive a tracking number via email. You can use this to monitor your shipment’s progress in real time.

Lost or Damaged Packages

If your package is delayed, lost, or arrives damaged, please contact our Customer Support Team at support@floraheal.com within 7 days of delivery. We’ll work with you and our shipping partners to resolve the issue promptly.

Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO/DPO addresses at this time.

  • Orders cannot be rerouted once shipped.

  • Due to health and safety regulations, we cannot accept returns on opened or used products.

Contact Us

For any shipping questions or concerns, please reach out to our Customer Care Team at:
📧 support@floraheal.com
📞 +1 (800) 555-HEAL